A.G. Smith Call Center Consulting and Training - An independent consulting firm providing business services in call center consulting and general telecom consulting.
ACD Call Centers Online Learning Center - Reference site for call centers, including benchmarking, articles, books, tutorials and outsourcing.
Amtech Marketing - A consulting and training company specializing in call center management.
Balentine & Associates - Providing international call center consulting services, with expertise in call center operations.
Call Center Online Learning Center - A resource center for call center managers, providing tutorials, a comprehensive article index, yellow pages directory and benchmarking studies.
Call Center University - Provides a wide range of educational programs to the call center industry.
Call Centre Managers Forum - Providing call center managers with relevant information to help in the multi-skilled tasks of running a successful call center.
Concentric Enterprises, Inc. - Provide the latest technology as well as a variety of professional services to the contact center industry.
eTeleSource - Call center consulting firm specializing in outsourcing.
Incoming Calls Management Institute - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
Independent Telecom, Inc. - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions.
Knowlagent - Schedule learning technology for customer contact organizations, providing non-disruptive learning solutions directly to agents' workstations.
Kramer & Associates - Optimizing the performance and quality potential of call centers with proven strategies and expert implementation.
M. J. Wieland & Associates - Strategy, solutions, project management for customer service call centers
MW Productions - Executive level conferences on call center strategy.
NWServices, Inc. - Offering call detail information to inbound call centers.
Oetting & Company - Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.
Pacific Call Center Solutions, Inc. - Consulting services for companies seeking to build new call centers or enhance their existing centers.
Professional Association of Call Center Management - Call center management training. Includes seminars and courses on interviewing and hiring, coaching for success and performance appraisals.
Sandra Steen & Associates, Inc. - Training and consulting firm specializing in the call center industry.
TCS Management Group, Inc - Pragmatic solutions on topics ranging from call center operational reviews to system selection studies.
TeleSolutions Consulting - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
The Brady Group - Call center consultant firm, providing management and technology consulting, project management and business re-engineering.
The DeGarmo Group, Inc. - Specialists in call center human resources issues.
The Radclyffe Group, LLC - Performance improvement consulting firm that assists call center organizations with strategic planning.